At Poolytix, we are committed to providing exceptional support for our logic engine and platform. Please direct your inquiry to the appropriate department below to ensure the fastest response time.
Departmental contacts
- Poolytix Product Support: support@poolytix.com
For bug reports, app functionality, cross-device sync issues, account access, or help using Poolytix. - Product Feedback & Suggestions: feedback@poolytix.com
For ideas, usability confusion, praise, and feature suggestions. For technical or account failures, use Technical Support. - Orders & Subscriptions:
Manage an App Store subscription with Apple from the Poolytix app or Apple Subscriptions. Manage a web subscription with Link. Apple or Stripe/Link handles its respective transactions, receipts, subscription changes, and transaction support. For Poolytix product support, email support@poolytix.com. - Legal & Privacy: legal@poolytix.com
For GDPR/CCPA data deletion requests, privacy inquiries, and Terms of Service questions. - Enterprise & Partnerships: partners@poolytix.com
For commercial pool operators, API access, and bulk licensing.
Expected response time
Our standard support hours are Monday–Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all technical and billing inquiries within 24 business hours.